Sprinklr MCIT QGCC - Malomatia

MCIT Implementation
Executive Dashboard

Phase 1 program status across 8 workstreams. Data as of March 27, 2026. Covers Jun 2024 – May 2026.

Total Tasks

266

Completed

101

38%

Overdue

action required

Unassigned

111

42% of total

Program Health Overview

Task distribution and workstream progress

Task Status Distribution

Completed
In Progress
Not Started / No Status

Workstream Task Breakdown

Workstream Deep Dive

Progress, risk level, and key dates per workstream

Social Care

10 tasks · Due by 2025-08-28

Low

70%

Done

Active

Overdue

No Owner

Agent Assist AI

22 tasks · Due by 2026-04-02

Medium

77.3%

Done

Active

Overdue

No Owner

Custom Reports

52 tasks · Due by 2026-03-31

Critical

7.7%

Done

Active

Overdue

No Owner

AQM

37 tasks · Due by 2026-04-17

Critical

45.9%

Done

Active

Overdue

No Owner

Voicebot

40 tasks · Due by 2026-04-28

Critical

17.5%

Done

Active

Overdue

No Owner

Centralized Chatbot

27 tasks · Due by 2026-03-31

High

81.5%

Done

Active

Overdue

No Owner

Hayya Chatbot

58 tasks · Due by 2025-12-24

Critical

24.1%

Done

Active

Overdue

No Owner

Screen Recording

19 tasks · Due by 2025-05-24

Low

68.4%

Done

Active

Overdue

No Owner

Risk Register

9 identified risks — 2 critical, 6 high

Critical

Require immediate action

High

Active monitoring needed

Medium

Track and review weekly

R1Schedule

Overdue Tasks Across Workstreams

80 tasks are past their due dates across multiple workstreams

High

R2Resource

High Volume of Unassigned Tasks

111 tasks (42%) have no assigned owner

Critical

R3Quality

AQM Workstream Has Overdue UAT Issues

Resolving UAT Issues task in AQM is overdue, blocking downstream validation and sign-off

High

R4Delivery

Voicebot Workstream Has Low Visibility

30 Voicebot tasks have no status, indicating potential tracking gaps

Medium

R5Resource

Custom Reports Workstream Resource Gap

30 of 52 Custom Reports tasks are unassigned

High

R6Integration

Complex Dependency Chains Create Bottleneck Risk

41 tasks have explicit dependencies; delays in any critical-path task cascade across workstreams

High

R7Schedule

Social Care Go-Live Date Not Defined

Social Care Go-Live task has no due date set despite being a critical milestone

High

R8Dependency

Centralized Chatbot Go-Live Blocked by Branding

Centralized Chatbot Go-Live is blocked by pending branding requirements from Malomatia

High

R9Delivery

Hayya Chatbot Workstream Severely Behind Schedule

34 overdue tasks with 24.1% completion; majority of tasks unassigned and untracked

Critical

Dependency Chain View

41 tasks with explicit blockers \u2014 critical-path bottlenecks highlighted

Task	Workstream	Blocked By	Blocking	Assignee	Status
Agent Assist AI	Agent Assist AI	Testing and Verify English AI Accuracy	—	Isha Agarwal	In progress
Testing and Verify English AI Accuracy	Agent Assist AI	AI Model Training for English	UAT Support, Agent Assist Build Sign-Off	A. Elsayed	No Status
Model training to be started	Agent Assist AI	Confirm KB format in prod/dev environment	Validation of trained models	Isha Agarwal	No Status
Validation of trained models + Deployment	Agent Assist AI	Model training to be started	—	Isha Agarwal	No Status
UAT Support and Issue Resolution	Agent Assist AI	Testing and Verify AI Accuracy	—	Isha Agarwal	No Status
Agent Assist Build Sign-Off	Agent Assist AI	Testing and Verify English AI Accuracy	Agent Assist Go-Live	A. Elsayed	No Status
Enhancement Arabic (not in scope)	Agent Assist AI	Arabic requested info	—	Isha Agarwal	No Status
Agent Assist Go-Live	Agent Assist AI	Agent Assist Build Sign-Off	—	Unassigned	No Status

Delivery Slippage Analysis

20 completed tasks with actual vs. planned dates — 6 late, 3 early, 11 on time

Delivered Late

Worst case: +56 days (Testing & Verify AI Accuracy)

Delivered Early

Best case: -15 days (Internal Validation Arabic)

On Time

Slippage in Days (Negative = Early)

Overdue Task Register

80 tasks past due date — sorted by severity

Workstream	Task	Assignee	Due Date	Days Overdue
Voicebot	Malomatia to Share Call Recordings	Unassigned	2024-06-20	645d
Voicebot	Standard TTS Model Training (EN & AR)	Unassigned	2024-07-15	620d
Custom Reports	Voice Report (Daily/Interval)	Unassigned	2024-08-15	589d
Custom Reports	Project Performance Report	Unassigned	2024-08-15	589d
Custom Reports	CDR Reports (Cradle to Grave)	Unassigned	2024-08-15	589d
Custom Reports	Agent Login Logout Report	Unassigned	2024-08-15	589d
Custom Reports	Agent Performance Report	Unassigned	2024-08-15	589d
Custom Reports	Agent Not Ready Report	Unassigned	2024-08-15	589d
Custom Reports	Outbound Campaigns – Education	Unassigned	2024-08-15	589d
Custom Reports	Outbound Campaigns – Appointment	Unassigned	2024-08-15	589d
AQM	Standard Parameter Training	Unassigned	2024-08-23	581d
Custom Reports	Email Report (Daily/Interval)	Zaid Qahwaji	2024-09-05	568d

Key Notes & Context

Important annotations from the implementation tracker

Adding Arabic Language Support in AI

Agent Assist AI

Waiting the Product team to confirm when this will be released.

Benchmarking

Custom Reports

Dashboard link: space-prod16.sprinklr.com/social/insights/reporting/dashboard

Additional Requests

AQM

Additional feasible points discussed between Malomatia and Sprinklr team to be incorporated as part of Phase 2 delivery.

PIP Report Build

AQM

Report link: space-prod16.sprinklr.com/care/insights/reporting/dashboard

UAT Testing and Validation

AQM

Internal testing in progress.

Reporting Widget Enhancement

Agent Assist AI

Reporting widget enhancement to show monthly data instead of weekly data. (Standalone Phase 2 item)

Accuracy Improvement Actions

Centralized Chatbot

Chatbot Prompt enhancements underway.

Hallucination/Guardrail Limitations

Centralized Chatbot

Sprinklr aims to introduce Output Guardrails for Grounding Adherence as part of roadmap by 20.7, July Release, 2025.

Resource Allocation

Task distribution across Sprinklr and Malomatia teams

Isha Agarwal

Sprinklr

22 / 27 completed81%

22 done

2 active

3 pending

Samira Charaf

Malomatia

2 overdue

14 / 19 completed74%

14 done

1 active

4 pending

Utkarsh Dubey

Sprinklr

12 / 15 completed80%

12 done

1 active

2 pending

Fouad Ballan

Sprinklr

1 overdue

9 / 12 completed75%

9 done

1 active

2 pending

A. Elsayed

Malomatia

1 overdue

8 / 11 completed73%

8 done

2 active

1 pending

Mayank Pathak

Sprinklr

9 / 10 completed90%

9 done

1 active

0 pending

Zaid Qahwaji

Sprinklr

2 overdue

5 / 9 completed56%

5 done

1 active

3 pending

Mohammed Elameer

Malomatia

5 / 9 completed56%

5 done

0 active

4 pending

Karan Wali

Sprinklr

5 / 5 completed100%

5 done

0 active

0 pending

Kamesh Sinha

Sprinklr

5 / 5 completed100%

5 done

0 active

0 pending

Vasanth Mohanraj

Sprinklr

4 / 5 completed80%

4 done

0 active

1 pending

Mohamed Arafat

Malomatia

2 / 4 completed50%

2 done

0 active

2 pending

Haritha Dharshini

Sprinklr

2 overdue

0 / 4 completed0%

0 done

2 active

2 pending

Govind Gaud

Sprinklr

0 / 3 completed0%

0 done

1 active

2 pending

Vedha Thangarasu

Sprinklr

0 / 2 completed0%

0 done

0 active

2 pending

Ahmed Karem

Malomatia

2 overdue

0 / 2 completed0%

0 done

0 active

2 pending

Nitin Verma

Sprinklr

0 / 1 completed0%

0 done

0 active

1 pending

Vanshika Gupta

Sprinklr

2 / 2 completed100%

2 done

0 active

0 pending

Executive Recommendations

Priority actions for the steering committee

Assign Owners to 111 Unassigned Tasks

42% of all tasks lack accountability. Conduct an emergency resource allocation session with Sprinklr and Malomatia leads within 48 hours.

Triage 80 Overdue Tasks

Re-baseline timelines for all overdue tasks. Categorize into: (a) still relevant, (b) descoped, (c) blocked. Escalate blockers to steering committee.

Launch Hayya Chatbot Recovery Plan

With only 24% completion and 34 overdue tasks, Hayya Chatbot needs a dedicated project manager and a 30-60-90 day recovery roadmap.

Resolve AQM UAT Blockers

AQM has 16 overdue tasks including active UAT issues. Assign dedicated QA resource and implement daily stand-ups until sign-off.

Unblock Critical Dependency Chains

41 tasks have explicit blockers. Agent Assist Go-Live is chained through 4 dependencies. Chatbot Go-Live blocked by Malomatia branding. Assign executive sponsors to top 5 bottleneck chains.

Establish Weekly Status Cadence

56% of tasks have no status. Implement mandatory weekly traffic-light reporting across all 8 workstreams to restore visibility.

Address Delivery Slippage Pattern

Agent Assist AI and AQM show 16-56 day slippage on completed tasks. Root-cause the estimation gaps and apply buffer to remaining timelines.

Confirm Guardrail Roadmap for Chatbot

Output Guardrails for Grounding Adherence expected in Sprinklr 20.7 (July 2025). Confirm timeline and plan interim mitigations for hallucination risk.